Frequently Asked Questions

Here are some frequently asked questions and answers about Zoom Theatre.


Will you will be able to hear me?

Only if you want us to. We can not turn your mic on without your permission. At the start of the show, we will give instructions for how to signal if you want your mic on. You should only turn your mic on if you are in a quiet environment and can observe general theatre etiquette (no side talking, no eating). You should keep your mic off if you are in a noisey place or are unable to maintain a quiet environment for the length of the performance.

Can someone watch the show with me?

Yes! Tickets are issued per device and while there is a maximum of 100 devices per performance (including cast and crew), you can invite as many people to watch that device with you as you like.

This is free?

Yes! If you would like to make a donation to Zoom, at the end of the show we will share a link so that you can do so. A percentage of donations will go towards Artist Relief funds.

Is this a recording, or is it live?

It's live!  Every Zoom Theatre show is performed live, with the actors (frequently in different locations) saying the words and living the stories as you watch them. Every performance is different, so come back more than once!

Is Zoom Theatre part of Zoom Video Communications?

No! Zoom Theatre is a completely seperate and unaffiliated organization and has no connection to or with Zoom Video Communications, other than we use their software to broadcast our performances.

Will you will be able to see me?

No!  We have no control or access to your camera and the software does not allow either of us to turn it on.  Even if you turn on your mic, your camera can not come on.

Can I watch the show on my TV?

You can watch the show on your TV if you can share your device screen with your TV (via Apple AirPlay, ChromeCast or other) or if you can connect your device to your TV via a compatible video cable (HDMI).

Watching Zoom on your TV through a video cable

Most all TV's have HDMI import ports. If you have a computer, tablet, or phone with an HDMI out port (or an HDMI adapter), and a HDMI cable, use the HDMI cable to connect your device to your TV, then set your device to output to external monitor and set your TV to the correct HDMI input port. This is the easiest way to connect, although you'll need to move your device close enough to the TV to reach the cable.

For a wireless connection between your device and your TV, you can use an Apple AirPlay or ChromeCast compatible device.

Watching Zoom on your TV through iPhone and Apple AirPlay

  • First check to see if your TV is already Apple AirPlay compatible.  If not and if you don't already own an Apple TV you will need to purchase one.  They start at $149 on Amazon.
  • Ensure that all your devices, including iPhone and the Apple TV have up-to-date software.
  • Make sure that your iPhone is connected to the same Wi-Fi network as the Apple TV.
  • Once that’s done, go to the Action Center.
    • iPad - swipe down from the top right of your iPad
    • iPhone - swiping up from the bottom of your iPhone
    • Mac - On your Mac, click on the AirPlay icon in the menu bar at the top of your screen. If you don't see an AirPlay icon, go to the Apple  menu > System Preferences > Displays, then select "Show mirroring options in the menu bar when available." 
  • From the option, tap on “Screen Mirroring” It will show the list of devices and there tap on Apple TV.
  • Your device screen will now be mirrored to the Apple TV.
  • You can now start the join the show using your invitation link and the show will be mirrored to the television screen.

Watching Zoom on your TV via ChromeCast

If you are not using Apple devices, then the easiest way to get Zoom on your TV is using Chromecast. Check to see if your TV is already ChromeCast compatible.  If not and you don't already own a ChromeCast dongle device, you will need to purchase one (they start at $29 on Amazon).  The dongle connects to the TV through HDMI and thanks to its support for screen mirroring, it can be used to mirror screen from Android smartphones or any device running Chrome browser.

  • First, setup your Chromecast and make sure that the device is connected to the same Wi-Fi network as the Chromecast.
  • Now, find the casting option on your phone.
  • Once found, scan for the devices to share your screen to.
  • From the list of devices, tap on Chromecast.
  • Your phone’s or chrome browser’s screen will now appear on TV.
  • You can now start the join the show using your invitation link and the show will be mirrored to the television screen.

How do I watch the show?

You can watch the show on your computer, a tablet or smart phone, or on your TV (if you have a connected video cable or Apple TV or Chromecast device).  We recommend watching from your computer or your computer connected TV for the best viewing experience.
 
To watch the show, click on the show link you will receive in your email confirmation, or enter the show link URL into an internet browser on your device. Follow the prompts to install any Zoom Video Communications required software. You'll then be connected to the Lobby where you will see preshow signs and hear music. The lobby will open 30 minutes before the start of each show.  You should connect no less than fifteen minutes before the show start time.  At curtain time, we'll open the lobby doors and give audience instructions for how to turn your mic on (if you wish). Once instructions have been given we will start the performance. You may leave the show at anytime by simply closing the Zoom Video Communication app.

When should I connect to the event?

The lobby will open 30 minutes before the start of each show.  You should connect to the event (or login)  no less than fifteen minutes before the show start time.  To connect, click on the show link you will receive in your email confirmation, or enter the show link URL into an internet browser on your device. Follow the prompts to install any Zoom Video Communications required software. You'll then be connected to the Lobby where you will see preshow signs and hear music.

Can I test Zoom Video Communications software on my device before the show?

Yes! If you have not been on a Zoom meeting before, click here to go to the Zoom Video Communication test page on their web site. This will allow you to test your hardware compatibility, microphone and speakers.

Are the actors, stage management and creative team paid?

No, but they do receive a portion of the donations we recieve.  Zoom is not currently charging admittance, but we "pass the hat" at the end of each show.  Once the cost of performance royalties have been met, any remaining donations are divided between the company and Corvid-19 artist relief charities.  

Does Zoom License the works presented?

Yes!  We obtain licenses and pay royalties for all works presented.

What do I need to see the show?

You will need an internet connected computer, smartphone or tablet. You can find the full list of supported devices on the ZOOM Video Communcations support site. You will also need the show URL link and password which you will receive in your confirmation email after you register.

Why do some registration screens and emails say "webinar" and "presenter"?

Zoom Theatre uses a cloud meeting service called Zoom Webinar to present our shows. Zoom Webinar is a product of Zoom Communications (no relation to Zoom Theatre).  Unfortunately, we are unable to change some of the standard Zoom Webinar text that uses words like "Webinar" and "Presenter".

What is the minimum age to reserve a ticket to watch the show?

You must be at least 13 years of age to reserve a ticket to watch a Zoom Theatre show.

How do I get my microphone volume back?

If you turned down your mic volume for a Zoom Theatre performance, you can restore it with the following steps within the Zoom Communications software on your local computer / device.  How you find Zoom on your local computer depends on if you are on a PC (use the search window on your taskbar) or on a Mac (click on Spotlight search in the upper right corner of the menu bar). 
 

Once you are in Zoom, then -

  • Click on your profile / account icon (upper right corner)
  • Click on settings
  • Click on Audio
  • Slide your microphone input volume (not your speaker volume) up to about 80%
  • Close the settings box.

Alternatively, you can wait until you are in your next Zoom meeting and then - 

  • Click on the up arrow next to mute
  • Click on audio settings
  • Slide your microphone volume (not your speaker volume) up to about 80%
  • Close the settings box.